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Frequently Asked Questions (FAQs)

This page has been designed to help you find the answers to questions you may have about  Derma-Nu. If you have any further questions that you’d like to ask, please contact us by either emailing us at  support@derma-nu.com or by calling us at (800) 410-7411.

1. What makes Derma-Nu different?

Derma-Nu is a line of organic and natural Skin Care products, formulated with the most medically advanced and clinically proven ingredients available. An effective merging of active natural & organic plant and flower extracts works together to repair and beautify the skin. Each of our skin treatments has the maximum percentage possible of active ingredients, potent plants, organic ingredients, and 100% natural essential oils, this guarantees potency, purity, efficacy, and profound results. Whether you are looking to restore firmness, heal sun damage, increase hydration, minimize wrinkles, smooth texture, nourish, increase skin brightness, even out skin tone or just maintain beautiful, healthy skin,  Derma-nu Skin Care products are for you.

2. How do you formulate your award-winning products?

At Derma-Nu, all of our products are small-batch crafted within our registered laboratory. From there, the manufacturing and testing processes are second to none. Each Derma-Nu product has a batch number and expiration date for you to reference. We are incredibly proud to be setting the bar for safety and efficacy in the personal care industry.

3. Are your ingredients organic?

Our top priority is to create powerful botanical formulations that are safe, well-considered, and enjoyable while promoting optimal skin health. Most of the ingredients we use are natural and organic ingredients. There are only a few ingredients that are not organic, simply because they do not exist in organic form but are essential to maintain the stability of our products. We believe optimal balance is achieved when both nature and science work in harmony. We only use occasional non-organic ingredients that are safe, healthy, and high-quality ingredients while considering many factors when choosing them. We pride ourselves on creating truly high-quality skincare products infused with some of the finest and most powerful ingredients nature has to offer.

4. What are the key ingredients within your products?

We searched the globe and discovered some of the best and most potent natural and organic ingredients and 100% natural essential oils for all our products. These include Aloe Vera, Tea Tree Oil, Jojoba Seed Oil, Coconut Oil, Australian Cehami, Shea Butter, Eucalyptus Oil, Ginger Oil, Cocoa Butter, Peppermint Oil, Orange Extract, and many more!

5. Do your products contain fragrances, fillers, and dyes?

Absolutely NO! All Derma-Nu products are made without potentially harmful chemicals, parabens, sulfates, mineral oils, alcohol, fragrance, dyes, SLS and SLES, phthalates, and formaldehyde. We only use food-grade, organic ingredients, making our products ideal for all skin and hair types. The gentle soothing and naturally rich formulations make them suitable for all the family, especially for those with sensitive and dry skin. Our products are all responsibly sourced, meaning, we are clean beauty.

6. Are your products pH-balanced?

YES! Right skincare products should be perfectly balanced between 4.7 and 5.5 pH to match your natural skin's pH. All Derma-Nu products are pH-balanced. As a matter of fact, most of them are perfectly balanced between 4.7 and 5.5 pH to match your natural skin's pH and restore it back to its ideal state while providing lots of organic nutrients. This supports and maintains the acid mantle, therefore keeping your skin as healthy and glowing as it should be!

7. How do I find the right product/s for my skin?

You can visit individual product pages to find out more about each product. We'd love to help you learn more about what’s best for you. Connect with us by email at   support@derma-nu.com or feel free to give us a call at (800) 410-7411. You can also check and browse our  "Blog" pages to learn more about the different skin conditions and what the right products are to treat them.

8. Where are your products made?

Every product we produce is thoughtfully and expertly formulated and manufactured in the United States of America from globally sourced natural and organic ingredients.

9. Are your products gluten-free?

Yes! All Derma-Nu products have been tested to be gluten-free. As with any new product, if you have serious allergies, we always recommend due diligence and guide you to speak with your personal physician with any questions pertaining to your specific allergies or do a patch test first.

10. Are your products cruelty-free?

Yes! All Derma-Nu products are certified cruelty-free. We are proud and happy that none of the formulations are ever been tested on animals at any stage of our product innovation, development, or manufacturing processes. Derma-Nu does not source, conduct, or support animal testing of any kind, nor have we allowed others to perform animal testing on our behalf.

11. Are your products preservative-free?

Preservatives are required for safety and performance in any cosmetic product that contains water or aloe in order to prevent the product from becoming adulterated. Every ingredient is examined by Derma-Nu for safety. We look for information on significant health endpoints like skin irritability, cell damage, reproductive toxicity, and cancer. Preservatives are among the hardest ingredient categories to screen. They may also be toxic to other life forms in some concentrations because they are intended to kill bacteria, mold, and/or yeast.

We carefully chose options that were effective in very trace levels or small concentrations. We employ the lowest percentage of preservatives necessary to complete and get the job done, and we’re on a continuous quest to find even better, safer preservative options (including natural preservatives).

12. What preservatives do you use?

Here is the list of some of the preservatives and preservative boosters that we are currently using in some of our products: Ethylhexylglycerin, gluconolactone, phenoxyethanol, salicylic acid, and sodium benzoate. We only use a very trace amount of these preservatives, depending on the ingredient and product.

13. Is it safe to use your products while I’m pregnant or nursing?

We know that navigating self-care safety while pregnant or breastfeeding is challenging and though our mission is to create safe, gentle, and healthy products, as with any skincare or supplement, follow your doctor's guidance.

14. Do you have a money-back guarantee?

Derma-Nu is a proud American company where quality comes first. We offer a 90-day money-back guarantee. Are you not satisfied for any reason? Just reach out and we will refund you 100% of your order. That is our promise to you.

 

If your question isn’t listed here, please feel free to shoot us an email! We will do our best to answer any question you might have to the best of our ability.

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